I Never Received My Order I Never Received My Order
If you do not receive your order, please review our delivery timeframes. Certain items and locations have a longer timeframe.
What You Can Do Locate your tracking information in the shipping confirmation email or log into My Account and select Order Status. Use the tracking information to track your order on the carrier website. Check with family members, neighbors, co-workers, a building manager, or others who may have accepted your order if you were not home during a delivery attempt. In your absence, the delivery carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as a back door, garage, or behind bushes. If you followed these steps and still cannot locate a past-due order, contact us for assistance. |